Managing Intercultural Conflict EffectivelySAGE Publications, 2001 M07 25 - 248 pages In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication. |
Contents
1 INTERCULTURAL CONFLICT | 1 |
2 INTERCULTURAL CONFLICT | 27 |
3 INTERCULTURALINTIMATE CONFLICT IN PERSONAL RELATIONSHIPS | 63 |
4 INTERCULTURAL CONFLICT IN DIVERSE WORK GROUPS | 101 |
5 INTERCULTURAL CONFLICT BETWEEN MANAGERS AND EMPLOYEES IN ORGANIZATIONS | 137 |
6 MANAGING INTERCULTURAL CONFLICT COMPETENTLY | 173 |
APPENDIX | 197 |
213 | |
225 | |
ABOUT THE AUTHORS | 234 |