Electronic Government: Design, Applications and Management: Design, Applications and Management

Front Cover
Gr nlund, ke
Idea Group Inc (IGI), 2001 M07 1 - 388 pages

While not specifically defined, Electronic Government has become a common term to describe all of the processes, administrative and democratic, that combine to constitute public sector operations. Electronic Government: Design, Applications and Management examines the changes faced by the public sector, as the use of IT significantly increases. This book, geared toward practitioners, professionals, decision makers and students strives to examine the challenges and opportunities involved in the implementation and use of IT into organizations.

 

Contents

Chapter I Introduction
1
Section I Design
22
Chapter II Electronic Government Efficiency Service Quality and Democracy
23
Chapter III PostModern Decision Making
51
Chapter IV The Significance of Law and Knowledge for Electronic Government
61
Embracing Technology in Electoral Processes
78
The Government Citizen and Portal Perspectives
99
Section II Applications
120
Political Visions Technological Opportunities and Social Reality
249
Section III Management
267
Chapter XIII Strategic Knowledge Management in Local Government
268
New Work Forms with Groupware
299
Centralization SelfService and Competition
320
Services Online or Public Service Renewal?
340
Priorities for 20012005Electronic Voting and Federal Portal
356
About the Authors
370

Chapter VII eGovernment Trust Providers
121
Chapter VIII The Use of Legal Expert Systems in Administrative Decision Making
151
Chapter IX Agent and WebBased Employment Marketspaces in the US Department of Defense
170
Ole 2000A Case Study
205
Chapter XI Technology to Support Participatory Democracy
226
Index
376
F
377
O
378
Copyright

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About the author (2001)

ke Gr nlund is Assistant Professor in Informatics at Ume University and Director of the Center for Studies of IT in the Public Sector (CSIPS). His research focuses on emerging uses of ICT such as electronic services in an organizational context, ICT strategies, business organization, use, and usability, most prominently electronic government and e-democracy. Current projects include regional development, local democracy and mobile work, and the recently started Democrit research program on IT and democracy. Professor Gr nlund has served for many years as a consultant in international European research and development projects in the field of electronic services development, management, and evaluation. Most recent international publications include ?Managing Electronic Service?A Public Sector Perspective? (Springer, 2000), ?Democracy in an IT-Framed Society? (Communications of the ACM, January 2001), and three recent books in Swedish on electronic services, local e-democracy and electronic government. [Editor]

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