High-Performing Self-Managed Work Teams: A Comparison of Theory to Practice

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SAGE, 1998 - 379 pages
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`This book is a must for scholars and practitioners interested in managing work teams in organizations.... Yeatts and Hyten have written an excellent reference work. The book synthesizes a wealth of prior research into a testable model of Self-Managed Work Team performance' - Management Learning`The work is wide-ranging in its scope but retains a clear focus and coherence throughout.' International Journal of Public-Private PartnershipsSince the mid-1970s, pressure from international competition has forced business in the United States to look for better ways to achieve and maintain a competitive position. One popular tool is the self-managed work-team (SMWT). This book provides a thorough examination of SMWT both at the level of theory and at the practical level of when to use work teams to find solutions and how to develop successful teams.By examining the most widely accepted theories of work-team performance, illustrated by 10 case studies from the areas of manufacturing, public service and health care, the authors define: how high-performing self-managed work teams differ from work groups and short-term teams; the problems which compel an organization to create such teams; the factors which explain successful self-managed work teams; and how to develop high performing cost-effective teams.
 

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Contents

Theoretical Frameworks for Understanding
1
Systems Theories and the Emergence of
10
The Importance of Individual
18
Contemporary Theories Explaining SMWT Performance
24
Development of a Theoretical Framework
47
The Work Process Actually Doing the Work
57
Talent Resources and Procedures for Doing the Work
67
The Interpersonal Process The 6
77
Team Member Characteristics
221
Personality and Demographic Characteristics
233
Team Design Characteristics
243
24
256
25
269
DecisionMaking Methods and Processes
289
Team Leader Roles and Responsibilities
302
Research Methods
309

Cooperation Collaboration and Conflict
89
Cohesion and Trust
97
Interpersonal Processes Between the Team and Others
105
The Environment Surrounding the SMWT
111
The Reward System
142
Types of Rewards
157
Education and Training Systems
172
Information Systems
182
18
190
19
200
20
207
InPerson Survey Instrument for
317
2222
321
InPerson Survey Instrument for
324
50
328
52
334
SelfAdministered Survey Instrument
341
References
347
Other Suggested Readings
365
About the Authors 379
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