Managing People for the First Time: Gaining Commitment and Improving PerformanceThorogood Publishing, 2006 - 333 pages Absolutely everybody in all types of organizations--business, professional, governmental, academic--has to make the critical leap to managing people for the first time. There are countless books on managing people but very little written from the perspective of the novice, someone faced with the daunting task of changing from following instructions to giving them. First published by Pitman, the book instantly caught on and was widely adopted in businesses and in particular the public sector. It has now been fully updated and revise to reflect recent changes theory and practice. |
Contents
One Setting the scene | 1 |
Two Learning to learn | 13 |
Three Communication | 41 |
Four Negotiation and working with conflict | 67 |
Five Presentation | 91 |
Six Stress management | 107 |
Seven Time management | 131 |
Eight Recruitment and selection | 151 |
Nine Developing people | 177 |
Ten Personal appraisal | 205 |
Eleven Motivation | 233 |
Twelve Delegation | 259 |
Thirteen Team building | 283 |
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Common terms and phrases
achieve activities answer areas Assessment exercise attitudes audience behaviour body language chapter Checklist clear communication conflict consider Dave David Kolb delegatee delegation designed develop difficult Douglas McGregor effective Effective listening employees ensure evaluation expect feedback feel formal give goals going Gypsy Rose Lee idea identify impact important individual interview involves issues job contract Josh leader leadership learning listening look manager’s means methods motivation Necker cube Norham Road objectives offer organizational parties people’s performance appraisal performance step person potential presentation Presteign problems production questions recruitment and selection relationship Remember responsibility reward roles Sally score seen situations skills small organization someone sort staff stage statistical Process Control strategies stress management structure style talk task team building tend theories Theory X things tion understand whilst